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Scott Haseley authored
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\begin{abstract}
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Current operating systems are already proficient at managing certain system
resources, such as the CPU, memory, and disk. But on interactive mobile devices,
users care more about resources such as time, battery life, and money, that are
unmanaged or poorly managed by today's smartphone platforms. It is the degree
to which mobile devices effectively manage these human-facing resources that
determines a user's \textit{quality of experience} (QoE), and it is QoE which
should drive not just policy, but decisions on mobile devices. To meet
smartphone users' expectations, it is necessary to design systems that can
accurately measure and understand QoE, and make decisions based on QoE.
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\end{abstract}